Sales & Marketing Manager

We are looking for a hands-on Sales and Marketing Manager to lead sales planning and execution for our TVS and Norton motorcycle brands. You will manage a team of two salespeople, drive sales performance, and ensure a strong customer experience from the first enquiry through to after-sales support.

As the primary point of contact for Norton Motorcycles, you will take ownership of the brand’s day-to-day coordination and commercial development. You will also work closely with our internal and external marketing teams, Stock department, and mechanics to align customer demand, promotional activity, motorcycle availability, and after-sales service.

Key responsibilities

• Sales strategy and execution

  • Develop and deliver sales plans for TVS and Norton motorcycles, with clear targets and actions.

  • Oversee the full sales process, including enquiries, showroom visits, test rides, quotations, follow-ups, and handovers.

  • Monitor the sales pipeline, conversion rates, and performance against targets.

  • Identify opportunities to attract new customers, build partnerships, and increase repeat business.

  • Maintain accurate customer records and provide regular sales reports and forecasts.

• Team management

  • Lead, coach, and support a team of two salespeople.

  • Set individual targets, allocate responsibilities, and review performance regularly.

  • Ensure consistent standards of customer service, product knowledge, and follow-up.

• Norton brand management

  • Act as the primary salesperson and point of contact for Norton Motorcycles.

  • Coordinate brand-related enquiries, communications, and sales activities.

  • Build strong relationships with Norton representatives and ensure the brand is presented in line with its positioning and standards.

• Marketing and outreach

  • Work with internal and external marketing teams to align campaigns and outreach with sales priorities.

  • Coordinate promotions, product launches, events, and test-ride activities.

  • Share customer feedback and market insights to inform marketing plans.

  • Track campaign-generated enquiries and ensure timely sales follow-up.

• Stock and order coordination

  • Liaise with the Stock department on motorcycle availability, customer orders, and delivery timelines.

  • Provide sales forecasts and demand insights to support stock planning.

  • Keep the sales team and customers informed of order progress and expected delivery dates.

• Aftersales coordination

  • Work closely with the mechanic team to coordinate customer handovers, servicing, and after-sales support.

  • Ensure customer concerns are followed through promptly, with clear communication between sales and the workshop.

  • Monitor outstanding aftersales issues and help resolve escalations.

  • Use after-sales feedback to improve customer satisfaction, retention, and referrals.

Skills and experience

• Experience in sales management, ideally within motorcycles, automotive, or a related retail sector.

• A track record of achieving sales targets and managing a sales pipeline.

• Experience leading and developing a small team.

• Ability to coordinate marketing activity and turn enquiries into sales.

• Strong communication, relationship-building, and organisational skills.

• Confidence working across sales, marketing, stock, and technical teams.

• A customer-focused approach and a willingness to take ownership of issues.

• An interest in motorcycles; familiarity with TVS or Norton would be an advantage.

• Ability to speak Maltese and Italian would be considered an advantage.

What success looks like

• Achievement of sales targets across both brands.

• A motivated, accountable sales team with strong follow-up discipline.

• Effective coordination between sales and marketing.

• Accurate order communication and smooth customer handovers.

• Timely after-sales follow-up and high customer satisfaction.