Our client is looking for a Motor Claims Handler to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

Responsibilities

Deliver all specific objectives as assigned upon appointment.
Effectively handle all claims which are part of the job holder’s file allocation in accordance with group SLAs.
Gather and process information, as directed, to support the effective assessment of more complex cases.
Handle a portfolio of recovery files.
Adhere to the Argus Insurance Complaint Management process.
Perform any other duties assigned by Senior Management or the Core team.
Deliver a customer centric claims proposition that will enhance the Argus Insurance brand/reputation.
Refer claims, which fall outside of personal authority levels to appropriate referral point.
Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements.
Provide excellent customer service.
Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%.
Adhere to the Argus Insurance Complaint Management process.
Individual performance objectives will be set on an annual basis.

Requirements

Relevant experience (1-2yrs) in general insurance Motor operations.
Proficiency in MS Office systems required.
Excellent verbal and written communication skills essential.
Strong team collaboration skills with a proactive problem-solving approach.
Professional insurance training and/or relevant studies considered advantageous.

Benefits

Annual performance bonus
Life insurance (2x annual salary)
International health insurance
Summer hours and hybrid working (according to company necessities)
Yearly eye screening
Parking (after 6 months' probation)
Payment of professional membership fees (e.g., CII)
Education awards for professional qualifications
Sponsorship for job-related training
40% discount on personal insurance policies (after 6 months' probation)
Employee Assistance Programme (confidential support service)

Motor Claims Handler

Job Description