We have an excellent opportunity for candidates seeking advancement in their insurance career.

Thomas Smith Insurance Agency Ltd is seeking to employ a Claims Handler focusing on Personal Lines especially Motor Insurance Claims.

Responsibilities

Handle and manage allocated insurance claims from first notification to final settlement.

Ensure all claims are registered accurately and within company defined timeframes.

Review policy cover, endorsements, excesses and liability position prior to processing claims.

Maintain accurate and up-to-date file notes, reserves and correspondence on the insurance system.

Ensure all incoming correspondence and emails are actioned promptly.

Liaise with clients, brokers, intermediaries, surveyors, repairers and insurers in a professional and timely manner.

Prepare and process payment adjustments accurately and within agreed timelines.

Follow up and pursue all possible recovery opportunities in accordance with company procedures.

Ensure compliance with company procedures, principals’ guidelines and regulatory obligations.

Escalate complaints, complex matters or potential fraudulent claims to management immediately.

Assist walk-in clients and handle telephone calls in a professional and efficient manner.

The ideal candidate will be expected to:

Have a minimum of 2 years’ experience in local motor insurance, other classes of insurance will be considered

Have excellent customer service skills

Have excellent communication skills in English and Maltese

Have a sense of responsibility, accountability and ownership

Process insurance claims efficiently and accurately

Maintain up-to-date records and documentation to support smooth operations.

Holding an insurance qualification will be an asset.

Get ready to join a team of professionals who feel more like family rather than colleagues. We are offering a competitive salary and a high-quality work environment.

As part of PB Group we are an industry leader, striving for success from every facet of business and enthusiastic to make both our customers and our team feel fulfilled.

Claims Handler

Job Description