Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

Are you customer-focused, organised and ready to build your career in insurance?

We’re looking for a Motor Claims Officer to join our team and support customers throughout the motor claims process. This is a varied role where you’ll handle claims from initial notification through to settlement, working with customers and colleagues to ensure each claim is managed efficiently and professionally.

Key Responsibilities

· Handle and process motor claims, ensuring all required information and documentation is accurately recorded.

· Guide customers through the claims process, providing clear and timely updates on the progress of their claim.

· Process surveys, bills and other documentation relating to motor claims.

· Work closely with colleagues to assess liability and support the fair and efficient settlement of claims.

· Ensure claims are handled in line with legal and regulatory requirements, internal procedures and the Company’s customer service standards.

What We’re Looking For

We’re looking for someone who:

· Has an advanced level of education.

· Is responsible, accountable and takes ownership of their work.

· Has excellent customer service and communication skills.

· Is organised, attentive to detail and able to manage multiple claims and priorities.

· Communicates confidently and effectively in both Maltese and English.

· Previous experience within the local insurance industry and/or knowledge of the automotive sector would be considered an asset.

What Do We Offer?

· Comprehensive training to help you develop and succeed in the role.

· A supportive, collaborative and people-focused working environment.

· Career development and continuous learning opportunities.

· Reduced summer working hours.

· Staff discounts and other employee wellness benefits.

· The opportunity to build your career within a financially strong and established insurance company.

Ready to take the next step in your career? Apply today and be part of our success story!

Elmo Insurance Limited (C-3500) is registered in Malta. Authorised to carry on general insurance business in terms of the Insurance Business Act (Chapter 403 of the Laws of Malta) and regulated by the Malta Financial Services Authority.

Motor Claims Officer

Job Description