FULL TIME
SAN GILJAN, MALTA
FULL DAY
10 September 2026
Ref: 452622

Support ODR case administration, communications, data management, reporting, and digital processes while coordinating with case handlers and assisting with DSA-related activities and process improvements.

We are building the future of digital justice. As one of Europe’s first independent Out-of-Court Dispute Settlement Bodies under the EU Digital Services Act (DSA), we focus on fair, accessible, and efficient Online Dispute Resolution (ODR) between users and online platforms. We work at the intersection of law, technology, and consumer protection, delivering cutting-edge dispute resolution services that are transparent, fast, and fully digital. As part of our growing team, you’ll be contributing to an initiative shaping the new legal tech landscape in the EU. ROLE OVERVIEW We are looking for a Legal Assistant to support the administrative backbone of our ODR processes. You will assist our legal experts and case managers by ensuring that every case runs smoothly from intake to resolution. This role is ideal for someone detail-oriented, tech-savvy, and curious about digital governance and new EU regulations — no legal degree required! KEY RESPONSIBILITIES Monitor and Manage case intake and registration via our digital platform Coordinate appointments and meetings between parties and case handlers Draft and send out standardized communications (e.g. notices, reminders, summaries) Ensure timely and accurate data entry for case tracking and reporting Help prepare monthly summaries and analytics for internal use and DSA reporting Monitor correspondence of several company email addresses Act as first point of contact for routine inquiries from users Assist with social media management Assist with continuous process improvement by identifying admin inefficiencies or tech needs REQUIREMENTS Excellent organizational skills, precision and a keen eye for detail Confident in using digital tools (Google Workspace, Microsoft Office or similar) Good written and verbal communication skills in English Ability to work independently and reliably with a partly remote/distributed team Interest in the DSA, digital policy, consumer rights WHAT WE OFFER Flexible work arrangements (remote/hybrid, part-time or full-time) Insight into cutting-edge EU digital regulation and policy implementation Opportunity to work with an international and interdisciplinary team Supportive environment that values innovation, transparency, and human rights Possibility to grow into a more senior operational or legal/adjudicator role

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

SPANISH

ISCED Level: Bachelor or equivalent - Level (6)

Subjects:

Subject Level Grade

EUROPEAN LAW

Competencies

Assess and study technical, legal and financial feasibility of a project
Establish administrative procedures for handling of orders. Check application of the administrative procedures
Draw up legal documents (contracts, enactments, certificates of authenticity...)
Look up sources of information of an economic, technical, legal, competitive... nature.
Perform administrative/management tasks (planning/emails/correspondence/invoicing/application for permits...)
Inform and advise clients about legal matters
Inform and provide legal advice
Draw up legal documents (summons/subpoena, private document, marriage certificate, ...); draw up regulations
Check authenticity of documents and titles to ownership or check correctness of inventory

Past Experience

Occupation

Experience(months)

LEGAL AND RELATED ASSOCIATE PROFESSIONAL

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €18,000-22,000 per year

Legal Assistant

Job Description