Support ODR case administration, communications, data management, reporting, and digital processes while coordinating with case handlers and assisting with DSA-related activities and process improvements.

We are building the future of digital justice. As one of Europe’s first independent Out-of-Court Dispute Settlement Bodies under the EU Digital Services Act (DSA), we focus on fair, accessible, and efficient Online Dispute Resolution (ODR) between users and online platforms. We work at the intersection of law, technology, and consumer protection, delivering cutting-edge dispute resolution services that are transparent, fast, and fully digital. As part of our growing team, you’ll be contributing to an initiative shaping the new legal tech landscape in the EU.

ROLE OVERVIEW

We are looking for a Legal Assistant to support the administrative backbone of our ODR processes. You will assist our legal experts and case managers by ensuring that every case runs smoothly from intake to resolution. This role is ideal for someone detail-oriented, tech-savvy, and curious about digital governance and new EU regulations — no legal degree required!

KEY RESPONSIBILITIES

Monitor and Manage case intake and registration via our digital platform

Coordinate appointments and meetings between parties and case handlers

Draft and send out standardized communications (e.g. notices, reminders, summaries)

Ensure timely and accurate data entry for case tracking and reporting

Help prepare monthly summaries and analytics for internal use and DSA reporting

Monitor correspondence of several company email addresses

Act as first point of contact for routine inquiries from users

Assist with social media management

Assist with continuous process improvement by identifying admin inefficiencies or tech needs

REQUIREMENTS

Excellent organizational skills, precision and a keen eye for detail

Confident in using digital tools (Google Workspace, Microsoft Office or similar)

Good written and verbal communication skills in English

Ability to work independently and reliably with a partly remote/distributed team

Interest in the DSA, digital policy, consumer rights

WHAT WE OFFER

Flexible work arrangements (remote/hybrid, part-time or full-time)

Insight into cutting-edge EU digital regulation and policy implementation

Opportunity to work with an international and interdisciplinary team

Supportive environment that values innovation, transparency, and human rights

Possibility to grow into a more senior operational or legal/adjudicator role

Legal Assistant

Job Description