FULL TIME
IZ-ZEJTUN, MALTA
SHIFT
10 September 2026
Ref: 452633

We are looking for ambitious individuals who can build genuine connections with different customers.

Our Contact Centre team is driven by a customer-first mindset and is committed to delivering exceptional support, ensuring every customer receives the best possible experience. As a Customer Care Agent, you will play a pivotal role at GO. You will often be the first point of contact for customers when they need assistance the most. Your mission will be to engage with customers across various channels, providing information about our products and services, addressing queries, and resolving both service-related and technical issues with professionalism and care. Expected Hours of Work: This is a full-time position 40 hours/week Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required. Does this sound interesting to you? Here’s what you must have to match our requirements: Strong command of verbal and written communication in the English and Maltese language; In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience; Proficient in MS computer applications; Ability to think on your feet and meet customers at their level; Ability to multitask effectively and handle stressful situations appropriately; Excellent data entry and typing skills. Does this sound like you? Here’s how you can hit a few plus points for this position: 1 year of continuous experience in a contact centre environment; 3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification; Ability to add personality to interactions: Be conversational – yet professional; Superior listening skills and knowledge of customer service practices and principles. If this describes you, then this is a glimpse of what you'll be doing: Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded; Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction; Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures; Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately; Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times; Regularly meet targets set by line management; Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices; Alert the line management of trends in customer interactions; Be prepared to undergo further training to keep abreast with customers’ needs; Process sales orders and agreements; Other duties as assigned. What’s in it for you? Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: No more bills! Free UNLIMITED GO services for your home and mobile Four weeks paid birth-leave for all non-birthing parents Private Hospital Health Insurance, to protect you from unexpected, high medical costs A budget to spend on your own personal and/or professional development Therapy sessions to support your needs in collaboration with Richmond Foundation A budget dedicated to your children’s summer school costs And more… We'll recruit as soon as we find our match. Don't think twice - apply now!

Profiles

Competencies

Advise and inform customers about products. Sell products
Assist various services and clients
Urge clients and take action if necessary (increase of premium, fees...)
Answer phone calls, receive customers, inform or orient customers
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €17,550-20,000 per year

Customer Care Agent (full Time)

Job Description