FULL TIME
SANTA VENERA, MALTA
FULL DAY
08 September 2026
Ref: 452342

Customer Care Representative responsible for assisting customers, handling enquiries and providing a professional and efficient service.

Key Responsibilities: -Respond to customer queries by telephone, email, and other communication channels -Provide accurate information and assistance -Handle and resolve customer issues and complaints -Maintain accurate and up-to-date customer records -Liaise with other departments when necessary -Ensure a positive customer experience Requirements: -Good communication and interpersonal skills -Strong organisational skills -Reliable and professional approach -Ability to work independently and as part of a team

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

SPANISH

ISCED Level: Post-secondary non-tertiary education - Level (4)

Competencies

Advise customers about different products (transport, services...). Book and draw up contracts
Organise appointments and do the planning for head or assistant. Filter telephone calls
Deal with customer complaints (grant discounts, clarify regulations...)
Acquire and collect documents/information; assemble documentation collections
Activities: information about training on offer
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Inform customer about product characteristics; advise customer on his/her choice
Fill in digital follow-up documents
Register activities data (log, register for incidents or complaints...)
Introduce oneself on the phone. Check identity and data of the person one is speaking to (customer number, address...)
Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
Handle: outgoing calls (customer loyalty, canvassing for customers, sales to private individuals and companies...)
Answer internal or external telephone calls. Pass on messages to guests

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

Apply

Please be aware that you will be submitting the Application as and that your CV will be part of your application. For additional information, use the message box below.

Message to employer

You must complete the account profile creation to be able to apply for a course.

Salary: €1,000-1,200 per month

Customer Care

Job Description