Define the Future with us

We're looking for enthusiastic and customer-focused individuals who enjoy connecting with people. Our Contact Centre team is committed to putting customers first, delivering exceptional service, and creating positive experiences with every interaction.

In the role of Customer Care Agent, you will serve as a key contact for customers during important moments. You will communicate across multiple channels, offer guidance, address enquiries, and assist in resolving service and technical concerns.

Expected Hours of Work: This is a part-time position, minimum of 20 hours per week. Candidates must be available Monday to Sunday, anytime between 08:00 to 14:00.

Does this sound interesting to you? Here’s what you must have to match our requirements:

Strong command of verbal and written communication in the English and Maltese language;
In possession of a school leaving certificate and/or MQF Level 1, and/or 1-year continuous working experience;
Proficient in MS computer applications;
Ability to think on your feet and meet customers at their level;
Ability to multitask effectively and handle stressful situations appropriately;
Excellent data entry and typing skills.

Does this sound like you? Here’s how you can hit a few plus points for this position:

1 year of continuous experience in a contact centre environment;
3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;
Ability to add personality to interactions: Be conversational – yet professional;
Superior listening skills and knowledge of customer service practices and principles.

If this describes you, then this is a glimpse of what you'll be doing:

Provide an excellent standard of service of but not only product and service information on online, e-mail, calls and any other support channel to ensure that customers’ expectations are met and exceeded;
Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;
Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;
Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;
Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;
Regularly meet targets set by line management;
Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;
Alert the line management of trends in customer interactions;
Be prepared to undergo further training to keep abreast with customers’ needs;
Process sales orders and agreements;
Other duties as assigned.

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:

No more bills! Free UNLIMITED GO services for your home and mobile
Four weeks paid birth-leave for all non-birthing parents
Private Hospital Health Insurance, to protect you from unexpected, high medical costs
A budget to spend on your own personal and/or professional development
Therapy sessions to support your needs in collaboration with Richmond Foundation
A budget dedicated to your children’s summer school costs
And more…

We'll recruit as soon as we find our match. Don't think twice - apply now!

Customer Care Agents (Part Time)

Job Description