FULL TIME
SAN GILJAN, MALTA
SHIFT
22 August 2026
Ref: 451129

The chosen candidate will be working as an Aura Coordinator

Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

Must be fluent in English; other languages are preferred.
1-year experience in a fast environment in the same or similar position in a hotel/resort.
Passionate for Hospitality and with a strong attitude to interpersonal relationships
Be up to date with the current trends, styles and luxury fashion and music.
Assist the Aura Manager and Marketing Manager with any events in-house.
Comply with the attributes, standards and manuals that apply in the Aura department, as well as ensure compliance in other areas.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Efficiently use the different customer experience management tools.
Manage the guests’ digital experience, according to the global strategy.
Manage customer incidents, following the established protocols.
Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
Verify material orders following the set product guidelines, for better optimisation of economic resources.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Perform other duties as assigned.
Perform check in and check out tasks when required.
Perform Courtesy calls to guests prior to arrival, during the guest stay, and after departure if required.
Manage Online and Phone reservations.

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

ISCED Level: Bachelor or equivalent - Level (6)

Competencies

Put telephone calls through to clients
Register reservations and allocate occupation of rooms, apartments, bungalows...
Collect clients' remarks on quality of reception, equipment, personnel
Inform customer about organization services and reservation procedure
Register follow-up data of activities (reservation/cancellation/sales...). Draft daily statistics reports (occupancy/average price...)
Answer customers' questions during their stay
Welcome customers on their arrival. Deal with administrative formalities of their stay
Accompany clients to their room/suite. Offer additional services (television, telephone, minibar)
Run errands at customer or company request
Receive client at arrival and departure

Past Experience

Occupation

Experience(months)

RECEPTIONIST, HOTEL

Driving Licences

No Driving Licenses required for this vacancy

Apply

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Salary: €1,300-1,600 per month

Aura Coordinator

Job Description