“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉

Job Mission:

The Aura Coordinator meets the daily operations of the department, committing to achieving excellence in customer satisfaction.

What will I be doing?

Assist with the organization and hosting of cultural events, creative exhibition and fashion shows.
Be up to date with the current trends, styles and luxury fashion and music.
Assist the Aura Manager and Marketing Manager with any events in-house.
Comply with the attributes, standards and manuals that apply in the Aura department, as well as ensure compliance in other areas.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Efficiently use the different customer experience management tools.
Manage the guests' digital experience, according to the global strategy.
Manage customer incidents, following the established protocols.
Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
Verify material orders following the set product guidelines, for better optimisation of economic resources.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Perform other duties as assigned.
Perform check in and check out tasks when required.
Perform Courtesy calls to guests prior to arrival, during the guest stay, and after departure if required.
Manage Online and Phone reservations.
Assist guests with touristic information, transportation requests, and restaurant bookings.
Assist other departments with the delivery of room amenities and gifts if necessary.
Inspect rooms from a housekeeping perspective if necessary.
Manage cash and credit card payments.
Activate room keys using electronic key machine and reissue new room keys to guests as necessary by verifying guest identity and using electronic key machine.
Assign room according to guest request and preferences whenever possible.
Accommodate requests for room changes when possible.
File guest paperwork or documentation.
Sell a room/accommodation to guests without reservations based on availability. Confirm reservations and cancellations.
Provide luggage assistance upon arrival and departure.
Escort guests and clients to rooms or other hotel facilities.

What are we looking for?

Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
Must be fluent in English; other languages are preferred.
1-year experience in a fast environment in the same or similar position in a hotel/resort.
Passionate for Hospitality and with a strong attitude to interpersonal relationships

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be “Very Inspiring People“, follow us on:

- - -

Aura Coordinator - ME Malta 1

Job Description