Join Malta's Premier Hearing Centre

Veritas Hearing is seeking a highly organised, proactive and customer-focused Clinic Coordinator to join our growing team in St Julian's. This is a varied and responsible position suited to someone who enjoys taking ownership, delivering exceptional patient care and ensuring the smooth day-to-day running of a premium private hearing clinic.

You will become the first point of contact for our patients, playing a key role in delivering an outstanding patient experience whilst supporting the day-to-day running of our premium private hearing clinic.

About the Role

Veritas Hearing is looking for a highly organised, proactive and experienced Clinic Coordinator to join our private hearing clinic in St Julian’s.

This is a varied and responsible position combining patient experience, administration and day-to-day clinic coordination. You will be the central point of coordination within the clinic, ensuring that patients receive an exceptional standard of service while making sure the clinic runs efficiently behind the scenes.

We are looking for someone who naturally takes ownership, notices what needs to be done and follows tasks through to completion without requiring constant direction.

The successful candidate will be comfortable working in a busy environment, managing competing priorities and taking responsibility for ensuring that daily clinic processes and standards are consistently maintained. Key Responsibilities

Welcome patients and provide a warm, professional and attentive experience from arrival to departure.
Manage patient appointments, clinician diaries and changes to the daily schedule.
Handle telephone, email, WhatsApp and online enquiries professionally and efficiently.
Coordinate the day-to-day running of the clinic and ensure the team is prepared for each day's patients.
Review daily appointments and relevant patient information in advance with the clinical team.
Ensure administrative tasks, patient records, appointment outcomes and required follow-ups are completed accurately and on time.
Monitor outstanding tasks, alerts and follow-ups and ensure these are actioned rather than left incomplete.
Coordinate communication between patients, clinicians and management.
Take ownership of patient enquiries and issues through to resolution, escalating appropriately where required.
Process payments and maintain accurate administrative and financial records.
Support the management of new enquiries and patient leads, including follow-up and appointment booking.
Help ensure appointment diaries are used efficiently and identify opportunities to fill available clinic capacity.
Maintain clinic presentation and ensure reception and patient areas consistently meet our standards.
Monitor clinic supplies and stock levels and arrange replenishment when required.
Assist with coordinating deliveries, suppliers, maintenance and other operational requirements.
Ensure established clinic procedures, checklists and daily processes are followed consistently.
Identify operational problems or inefficiencies and proactively raise or resolve them rather than waiting to be instructed.
Support the Directors with administrative and operational tasks as required.
Assist with occasional social media and patient communications.
Undertake occasional errands using the clinic vehicle, including collecting supplies or taking the vehicle for servicing/cleaning. About You

You will be someone who enjoys responsibility and takes pride in keeping things organised.

We are particularly interested in candidates with previous experience in healthcare administration, clinic coordination, medical reception, office coordination, executive/personal assistance, practice management, luxury hospitality or another high-standard customer-facing environment.

You should have:

Excellent spoken and written English.
Strong organisational and administrative skills.
Excellent attention to detail and a high level of accuracy.
The ability to prioritise several competing demands calmly and logically.
A proactive approach and the confidence to make appropriate day-to-day decisions.
Strong ownership and follow-through — if you identify something that needs attention, you ensure it is completed.
Excellent patient/customer-service skills and a professional manner.
Confidence handling telephone calls and communicating with patients of different ages and backgrounds.
Good computer skills and the ability to learn new systems quickly.
Experience maintaining accurate records and working with confidential information.
The ability to work independently without needing continual supervision or reminders.
A full driving licence and confidence driving a manual vehicle.

Previous healthcare experience is advantageous but not essential. Full training in our specialist systems and clinic procedures will be provided. What We Offer

This is an opportunity to take on a genuinely responsible position within a modern private healthcare environment where organisation, initiative and excellent patient care are highly valued.

The position offers:

Monday–Friday working hours.
A three-year fixed-term employment contract.
No regular evening or weekend working.
Public holidays off.
A modern private clinic environment in St Julian’s.
Comprehensive training in our systems and procedures.
The opportunity to develop within a growing healthcare business.
A varied role with genuine responsibility and autonomy.
Competitive salary based on experience.

Salary: €28,000–€32,000 gross per annum, depending on experience.

Clinic Coordinator

Job Description