Experience, Qualifications and Skills:

Minimum of two (2) ‘A’ Level (at Grade C or better) or equivalent or a qualification certificate at MQF level 5 or higher.
Demonstrates a strong level of aptitude and enthusiasm to learn the contents and appreciate the legal importance of both the Civil Aviation and/or other applicable regulations, as well as the contractual limitations of crew.
Is expected to be proficient in the use of IT especially in excel.
Be capable of presenting reports, and precise and concise communications, verbal or otherwise.

Areas of Knowledge and Expertise:

The Crew Controller shall be expertly trained to all aspect of the Flight Time Limitations.

Personal Competencies

Crew Control is a complexed role requiring individuals who are highly numerate and exact in attention to detail. The work can be working on their own, or part of a team during disruption, so both competencies are required. As technical communications are safety driven, the individual needs to be forthright with exceptional clarity during verbal and written communications.

Overall Purpose of Position:

The position is accountable to the Director of Integrated Operations Centre and whilst on shift to the Duty Operations Manager (DOM), for the purpose of ensuring the legal and efficient day to day deployment of Cockpit and Cabin Crew using the Airbus N-OC and Lufthansa Ops++ systems. In all decisions, the employee must ensure that all legal and contractual limitations are observed and that they always act in the best interests of the Company.

Main Accountabilities & Responsibilities:

Responsibilities

Prepare crew assignments for the following 72 hours.
Updating the N-OC system, taking the necessary actions to provide for operational stability, tackling infringements because of operational/schedule changes. Bring to the DOM attention any item/s requiring action and/or immediate attention.
Replace crews who report sick for flights or standby or for any other operational reason, updating the sick register duly reporting crew sicknesses to HR on a regular basis.
Advice Planning department when any planned check flight is cancelled.
Advise crew at the earliest opportunity, regarding changes to the flight programme.
Answer and action all crew calls, including requests, if the latter do not infringe the FTL scheme and no additional costs are involved.
Supervise crew transport arrangements for pick-ups/drop downs with least expenditure.
Action as necessary any operational changes received for the current month.
Monitor passenger load figures for 72-hour window of operations with a view to ensuring the correct number of cabin crews on board.
Liaise with the DOM regarding changes of aircraft and flight re-timings.
Work out crew FTL limitations in situations of delays etc. and advice all concerned accordingly, including subsequent crews.
Ensure correct and proper understanding / signing of all memos and documentation.
Ensure Personal data is used appropriately and never divulged to outside parties.

Any other duties that may be assigned by the DIOC or DOM from time to time.

Crew Controller

Job Description