Join our team at Vegas Resort.

An exciting opportunity has arisen within our Front Office department for a Day and Night Front Office Supervisor to join our dynamic team at Vegas Resort.

Key Responsibilities

Primary Responsibilities

Warm welcome: Welcome guests, resolve complaints, and manage VIP arrivals.

Staff supervision: Train and coach the front office employees.
Operations support: Monitor check-inv/vcheck-out flows, room assignments, and night audit tasks.
Department coordination: Work closely with Housekeeping and Maintenance teams.
Guest satisfaction: Monitor guest satisfaction scores on a daily basis and address them whenever necessary. Immediately attend to guest requests whilst in-house.
Knowledge Sharing, Learning and Development

Enhance own development by taking responsibility for staying informed and up to date with industry knowledge.

Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others.
Adopt a personal development plan in order to advance, which program may be in-house or sponsored.
Team Management

Train, mentor, and supervise all front office staff, including front desk agents, concierge, and bell staff.

Conduct regular performance evaluations, coaching sessions, and team meetings.
Guest Experience

Handle and resolve guest complaints, feedback, and special requests with professionalism and urgency.

Monitor online guest reviews and implement service improvement strategies as needed.
Champion a culture of hospitality, professionalism, and continuous improvement within the team.
Technology and Systems

Maintain proficiency in the Property Management System (PMS), Point of Sale (POS), and other relevant hotel systems.

Lead system upgrades, training initiatives, and process improvements as needed.

Day & Night Front Office Supervisor

Job Description