Job Summary

At AX Hotels, we believe that exceptional guest experiences begin at the front desk. We are seeking an experienced and passionate Front Office Manager to lead our Front Office team and ensure every guest receives a warm welcome, seamless service, and memorable stay.

This is an exciting opportunity for a hospitality professional with strong leadership skills, a guest-centric mindset, and a proven ability to drive service excellence in a fast-paced hotel environment.

Responsibilities

Lead, coach, and inspire the Front Office team to deliver outstanding guest experiences.
Oversee the day-to-day Front Office operation, ensuring smooth and efficient check-in, check-out, reservations, and guest services processes.
Maintain high service standards and implement initiatives that continuously enhance guest satisfaction.
Handle guest feedback, complaints, and service recovery professionally and effectively.
Develop, train, and mentor team members, fostering a culture of engagement, accountability, and continuous improvement.
Monitor room inventory, reservations, and occupancy levels to maximise revenue opportunities.
Work closely with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure a seamless guest journey.
Ensure compliance with hotel policies, procedures, and operational standards.
Monitor departmental performance, financial targets, and key operational metrics.
Stay informed about industry trends and best practices to maintain a competitive and innovative guest experience.

Requirements

Minimum 3 years' experience in a Front Office leadership role within the hospitality industry.
Bachelor's degree in hospitality management or a related field is considered an asset.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Experience using Property Management Systems (PMS) and Microsoft Office applications.
Strong organisational, problem-solving, and decision-making capabilities.
A passion for hospitality and delivering exceptional guest experiences.
Commercial awareness and the ability to contribute towards departmental financial targets.
Flexibility to work shifts, weekends, and public holidays as required.
Currently residing in Malta.

[job_type]Full time[/job_type]

Front Office Manager

Job Description