FULL TIME
SAN GILJAN, MALTA
SHIFT
04 November 2026
Ref: 456921

The Assistant Front Office Manager supports the Front Office Manager in the effective day-to-day operation of the Front Office, ensuring a smooth, welcoming, and personalised guest journey from arrival to departure.

Key Responsibilities Guest Service & Operations

Supervise the daily operations of the front desk and guest services
Ensure smooth check-in and check-out procedures
Greet and interact with guests in a warm and professional manner
Resolve guest issues, concerns, and special requests efficiently
Monitor the accuracy of guest profiles, billing, and room assignments
Maintain lobby presence and service flow during peak periods Team Leadership & Communication
Lead and support daily shift briefings, ensuring clear communication of priorities and task allocation
Assist in coaching and guiding team members to consistently meet service and brand standards
Promote a positive, collaborative, and motivated team environment on the floor
Coordinate closely with Housekeeping, Engineering, and other departments to ensure timely and effective delivery of guest requirements
Proactively identify operational challenges or guest concerns and escalate to the Front Office Manager or Hotel Management when required
Support the consistent application of brand standards and Forbes audit requirements, ensuring the lobby and all guest-facing public areas leading to the lobby are well maintained, presentable, and guest-ready at all times Talent Profile Skills & Experience
Minimum 2 years’ experience in a manager role within Front Office or Guest Services
Strong leadership, communication, and conflict resolution skills
Experience with Opera or similar property management systems
Sound knowledge of check-in/check-out and guest complaint handling procedures Education & Certifications
Hospitality or hotel operations training preferred
Supervisory or leadership training is an asset Requirements
Fluent in English; other languages are an advantage
Well-groomed and professional presentation
Ability to work flexible hours including weekends and night shifts
Strong organisational, multitasking, and problem-solving skills Administration & System Use
Oversee the use of PMS systems (e.g., Opera) to ensure accurate guest data
Manage shift reports, handovers, and audit preparations
Assist in training new joiners on systems, SOPs, and guest interaction protocols
Ensure proper documentation and follow-up on incidents or complaints

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

Competencies

Supervise or organise hiring of staff
Hire staff and teach them organisation guidelines
Coordinate and monitor services. Monitor application of safety, hygiene and quality procedures
Follow-up organisation commercially and administratively
Implement business policy. Retain customers
Follow-up operation. Sageguard customer satisfaction
Supervise activities of teams. Check implementation of safety, hygiene and quality procedures
Supervise organisation of seminar, banquet, reception (order products, pay deposit, additional services...)

Past Experience

Occupation

Experience(months)

MANAGER, HOTEL

Driving Licences

No Driving Licenses required for this vacancy

Remarks

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Salary: €25,000-30,000 per year

Assistant Front Office Manager

Job Description