Role Description

This full-time Front Office Manager role at Cugó Gran Collection is an on-site position based in Isla. The Front Office Manager oversees daily front office operations, ensuring a welcoming and efficient guest experience from arrival to departure. Responsibilities include supervising front desk staff, managing reservations and check-in/check-out procedures, handling guest inquiries and feedback, and coordinating with housekeeping and other departments to maintain service standards. The role also involves monitoring front office workflows, implementing operating procedures, managing schedules, and supporting training and development of front office team members. The Front Office Manager is expected to maintain accurate records, monitor performance metrics, resolve issues promptly, and uphold the brand’s standards of service and presentation.

Qualifications

Candidates should possess strong front office and customer service skills, with experience managing reception or guest-facing operations.
Candidates should possess customer satisfaction and communication skills to handle guest inquiries, resolve issues, and build lasting relationships.
Candidates should possess office administration skills to oversee documentation, scheduling, reporting, and general front office organization.
Relevant experience in hospitality or luxury property management, preferably in a supervisory or managerial front office role.
Ability to lead and motivate a team, prioritize tasks, and maintain composure in a fast-paced, guest-centric environment.
Proficiency with reservation systems, property management software, and basic office tools (e.g., email, spreadsheets).
Strong problem-solving skills, attention to detail, and a commitment to high service standards.
Flexibility to work varied hours, including weekends and holidays, as operational needs require.

Why Cugó Gran?

· Enjoy a competitive salary package.

· Job security through indefinite employment contracts

· Take advantage of exclusive perks for you and your friends at our IBB Hotel Collection and Cugó Gran Hotels, as well as our restaurants.

· Earn a bonus by referring talented individuals to join our team.

· Benefit from our relocation support, including subsidized accommodation.

· Benefit from a private health insurance

Join us in creating unforgettable moments for our guests and contributing to the success of our esteemed Cugó Gran Collection.

Front Office Manager

Job Description