ARQ Group is looking for a Senior Operations Executive to work directly with the COO as a trusted operational key member of the management team. This is a broad, generalist role for someone who can move comfortably across people, brand, finance, technology, and compliance, and who has the project management discipline to turn priorities into completed work. The ideal candidate combines a strong HR foundation with a genuine feel for marketing and employer branding, a working understanding of internal finance, confidence around IT operations, and a clear appreciation for why compliance matters.

Key Responsibilities

Human Resources

Support HR operations, including talent acquisition, performance management, and employee retention.
Help execute the HR Strategy.

Marketing & Employer Branding

Help champion ARQGroup's employer brand, ensuring the company is presented consistently and attractively across job postings, careers pages, and social channels.
Partner with marketing and recruitment to develop content, campaigns, and initiatives that strengthen ARQGroup's reputation as an employer of choice.
Support broader marketing initiatives where they intersect with company culture, internal communications, and external perception.

Internal Finance

Help monitor operational spend against budget, flagging variances or opportunities for efficiency to the COO.
Help ensure internal financial processes and controls are followed consistently across departments.

IT Operations

Support the rollout and adoption of operational and business systems.
Help evaluate and manage vendor and software relationships that support business operations.

Compliance

Keep the COO informed of compliance-related developments and ensure required actions are tracked to completion.
• Project Management
Plan, run, and deliver cross-functional operational projects on behalf of the COO, from scoping through execution and follow-up.
Build and maintain project plans, track milestones, and proactively manage risks, dependencies, and timelines.
Keep stakeholders aligned and informed, and report progress clearly to the COO.

Executive & Operational Support

Act as an extension of the COO on operational matters, exercising sound judgment and discretion.
Identify gaps or inefficiencies in operational processes and drive improvements.
Take on ad hoc operational initiatives as priorities evolve.
Help update SOPs for internal functions.
Help manage facilities.

Key Requirements

Proven experience in an operations, HR, or business support role, ideally supporting senior leadership.
A relevant HR qualification is preferred.
Demonstrated interest or experience in marketing, with a particular affinity for employer branding.
Working understanding of internal finance and budgeting processes.
Comfortable working with IT operations; not necessarily a technical specialist, but genuinely IT-savvy.
Clear understanding of the role and importance of internal compliance.
Strong project management skills, with the ability to manage multiple workstreams simultaneously; a project management qualification is an advantage.
Excellent organisational skills with strong attention to detail.
Clear, confident communicator across all levels of the organisation.
High degree of discretion and sound judgment when handling sensitive information.
Comfortable operating across multiple disciplines and switching context quickly.
Proactive, hands-on, and resourceful, with a strong sense of ownership.
Collaborative, with the ability to build trust and work effectively with the COO and stakeholders at every level.

Why Join us?

Benefit from a competitive salary package and comprehensive private health insurance.
Access employee discount schemes across a range of retailers and services.
Receive an achievement bonus when furthering your education in alignment with your role.
Enjoy a flexible approach to work, including early finishes on Fridays during summer, and continuous training opportunities.
Receive professional development and support in a collaborative work environment.
Work with a dynamic, multi-disciplinary team in a reputable organisation
Participate in regular team-building activities organised by our active social committee.

Senior Operations Executive

Job Description