Job Summary

AX Care is seeking a customer-focused Front Office Agent to join the Front Office team at Hilltop Gardens Retirement Village, on a part-time basis. The role involves welcoming and assisting guests, visitors and residents, handling queries and requests, and providing clear information about the property's services, amenities and procedures. The successful candidate will deliver professional service while supporting reservations, room coordination and daily front-office operations.

Responsibilities

Welcome and assist guests, visitors and residents in a professional manner.
Handle queries, complaints and requests efficiently and courteously.
Follow all front-office standard operating procedures.
Maintain knowledge of room locations, room types, availability and applicable rates.
Present suitable options to guests and assist them in making informed choices.
Meet with guests to understand and anticipate their needs.
Use suggestive selling techniques to promote additional AX Group services.
Maintain knowledge of the property's activities, amenities and services.
Coordinate room-status updates with the Housekeeping department.
Process same-day and future reservations when required.
Follow the appropriate reservation and cancellation procedures.
Operate front-office equipment correctly.
Manage mail, packages and messages and maintain the courier mail register where applicable.
Issue parking passes or validate parking tickets where applicable.
Clearly communicate building procedures, services and amenities.

Requirements:

Minimum of 6 months of experience in a front of house role.
MQF Level 4 qualification, such as a Matriculation Certificate, A Level, National Diploma, Higher National Diploma or equivalent.
Fluency in English.
Fluency in at least one of the following languages: German, Spanish, French or Italian.
Strong customer-service and communication skills.
Ability to handle guest queries, complaints and requests professionally.
Good organisational skills and the ability to follow established procedures.
Flexibility to work during weekends and public holidays.

[job_type]Part time[/job_type]

Front Office Agent (Part-Time)

Job Description