Banking is not just about finance - it is a dynamic industry offering career paths for individuals of diverse backgrounds and experiences. Whether your interests lie in finance, technology, compliance, risk management, marketing, legal, ESG, HR or customer support, there are opportunities for you.

At APS Bank, we are committed to offering a banking experience that is personal and simple for our customers, while providing our employees with the support and resources they need to succeed.

Our mission is inspired by a commitment to social, economic, and environmental progress, providing all our stakeholders with an opportunity to grow. This is what APS is all about. This is what we’ve always been about.

🔝 We aspire to elevate every effort towards achieving excellence.

🤗 We value authenticity, forming genuine connections and creating meaningful impact.

💚 We are passionate in everything we do. We own it, love it, lead it!

🙌 We unite in diversity to foster inclusion.

✅ We are committed to being contemporary. We strive and thrive.

Job summary

If you are passionate about helping customers and delivering an outstanding customer service, at APS Bank we have the right opportunities for you. We offer the necessary training and the right tools for you to enhance and enrich your knowledge to reach your full potential and build your career.

We are looking for candidates who are customer oriented and driven to focus on quality of service in the role of General Banking Officer.

As a General Banking Officer, you will be assisting customers in the Branch Network through customer service functions including teller function and the promotion and selling of the Bank’s products and services.

This position is available on full-time basis working on a shift schedule.

Main Responsibilities

Respond to customers’ enquiries regarding the operation of accounts, card services, internet banking requests, interest rates and Bank charges.
Post transactions accurately, access account information, balance transactions, and generally update customer account transactions and information.
Carry out teller duties and be responsible for maintaining the cash till, giving due importance to the required safety and security procedures.
Actively promote the Bank’s virtual channels.
Give customers an excellent and timely service.
Be knowledgeable and conversant with the Bank’s Handbook, circulars, products, services, website and Internet Banking system.

Requirements

Be customer driven with a focus on quality of service.
Possess good verbal and written communication.
Be reliable and organised.
Possess or is in the process of completing a qualification in banking, finance or related field.
Be Fluent in Maltese and English Language.

Benefits at APS Bank

Join our team and enjoy a competitive remuneration package and a range of employee benefits, including:

🎯 Performance bonus

📈 Preferential interest rates on home and personal loans

💶 Private pension plan

🏥 Health insurance

🧠 Ongoing professional training

👩 🏫 Opportunities for career growth

🏃 Sports and fitness activities' subsidy

🏋️ Free gym facilities at APS Centre

😀 A dynamic and friendly work environment

Closing date

30 November 2026

Diversity, equity, and inclusion are central to our mission of fostering an inclusive work environment where differences are celebrated, enabling individuals to achieve and contribute to their highest potential. At APS Bank, our commitment to diversity, equity and inclusion is deeply embedded in our culture, guiding our interactions with customers, employees, students, suppliers, and communities.

General Banking Officer (Gozo branch)

Job Description