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During the employment period, the Employee shall carry out the following duties:

· Managing the cash float and doing a weekly reconciliation.

· Following up on the previous day handover and leaving a detailed handover for the next shift.

· Monitoring email inbox and hello inbox and actioning emails as needed.

· Logging & following up maintenance and housekeeping issues.

· Welcoming and checking-in & checking-out guests.

· Handing out documents to new arrivals & giving a welcome talk (Check-in paper and follow up).

· Collecting any pending balance, deposits and Eco Tax.

· Preparing room keys.

· Scanning and saving guests passport or ID.

· Showing guests to their room or area when possible.

· Preparing documents prior Check-in; including key preparation, booklet with T&Cs and Inventory list.

· Collecting signed paperwork.

· Filing paperwork.

· Following up on missed deposits/payments/eco tax – issuing reminders when necessary.

· Refunding damage deposits including collection of bank details.

· Issuing of warning & enforcement notices. Escalation if needed.

· Handing out missed housekeeping items.

· Managing & logging keys.

· Re-issuing lost keys.

· Basic Trouble shooting.

· Events organization & Support.

· Issuing Birthday cards & Cakes.

· Following all health and safety regulations.

· Adhering to company policies and legal regulations.

The Employee’s duties may be updated and/or amended from time to time in accordance with the exigencies of the Department and the respective Company.

Front Desk Agent

Job Description