Our client, a well-established provider of business and commercial services in Malta, is seeking to recruit an Assistant Manager – Technology & Data Enablement (IT Operations Team Leader).

The position supports the firm's technology operations, cyber security governance / compliance activities, user onboarding, and assist in business technology initiatives while ensuring that IT services continue to meet operational and regulatory requirements.

Responsibilities

IT Operations & Team Leadership

Coordinate daily activities and priorities of the IT team.

Act as the main point of contact between the firm and external technology partners and service providers.
Ensure support requests are managed and resolved efficiently.
Maintain IT documentation, asset inventories, procedures, and operational records.
Support IT procurement, vendor management, and licence administration.
User Support & Workplace Technology

Coordinate the deployment, configuration, and lifecycle management of laptops and end-user devices.

Conduct IT induction sessions and onboarding activities for new joiners.
Manage software installations, updates, and endpoint configuration.
Coordinate hardware repairs, rebuilds, and device replacements.
Provide technical support and guidance to staff across all service lines.
Microsoft 365 Administration

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.

Manage user accounts, permissions, group memberships, and access requests.
Support Microsoft Intune device enrolment and policy administration.
Assist with Microsoft Purview, information protection, document classification, and data governance initiatives.
Support adoption of Microsoft 365 and Power Platform technologies.
Governance, Risk & Compliance

Support the firm's compliance and regulatory obligations.

Coordinate evidence collection for audits, reviews, and compliance assessments.
Help maintain IT policies, standards, procedures, and control documentation.
Track remediation actions arising from audits, risk assessments, and security reviews.
Work with stakeholders to ensure technology controls remain effective and appropriately documented.
Support business continuity, disaster recovery, and operational resilience activities.
Coordinate periodic access reviews and user lifecycle processes.
Assist with information security awareness and governance initiatives.
Security & Service Management

Review security reports, vulnerability findings, and recommendations provided by the

Managed Services Provider.
Coordinate remediation actions and internal follow-up activities.
Participate in incident management, escalation, and post-incident review activities.
Ensure security and operational issues are appropriately tracked and resolved.
Support ongoing improvements to the firm's security posture and technology governance framework.
Projects & Continuous Improvement

Assist with technology refresh programmes, data cleansing initiatives, and digital transformation projects.

Support implementation of new systems, processes, and automation solutions.
Identify opportunities to improve service delivery, operational efficiency, and user experience.
Provide technology guidance to business teams and project stakeholders.

Requirements

4 years' experience in an IT Systems Administration, Infrastructure Support, IT Support, or similar role.
Experience coordinating technical teams, suppliers, or service providers.
Strong troubleshooting and organisational skills.
Excellent communication and stakeholder management abilities.
Experience working within regulated or compliance-focused environments is desirable.
Strong leadership and organisational skills.
Customer-focused with a service-oriented mindset.
Proactive and solutions-driven approach.
High attention to detail and documentation quality.
Ability to communicate effectively with both technical and non-technical stakeholders.
Strong sense of accountability, governance, and continuous improvement.

Strong working knowledge of:

Microsoft 365 Administration
Microsoft Teams, SharePoint Online and OneDrive
Microsoft Intune
Microsoft Entra ID
Microsoft Purview
Windows 11 and Windows Server environments
Active Directory and Group Policy
Endpoint deployment and device lifecycle management
Power BI, Power Automate and Power Apps (desirable)
Basic networking concepts, including DNS, DHCP, VPNs, and wireless networking
IT asset management and software licensing
IT governance, cyber security best practices, and compliance frameworks

Assistant Manager – Technology & Data Enablement (IT Operations Team Leader)

Job Description