Junior D365 CRM Administrator

Application Closes: 26/11/2026

Our team is growing !

Role: Junior D365 CRM Administrator

Function: Chief Personal & Wealth Officer

Department: Digital Presence

Reports to: Senior Manager

Job Summary

Overall Purpose:

The job holder shall focus on operational activities, ensuring data accuracy and reliability, while keeping the CRM system running smoothly and efficiently. The Junior D365 CRM Administrator shall contribute to system stability, adherence to internal standards and ongoing improvements by resolving routine issues and escalating complex matters, when required.

Key Responsibilities

The job holder will be responsible for:

• Providing user support by setting up new user accounts, resetting passwords, and addressing basic user access issues.
• Performing routine data entry tasks and basic data cleansing to support data quality efforts.
• Providing first-level technical assistance to users and escalating complex issues to the CRM Administrator.
• Assisting in system monitoring performance and report any issues or irregularities to the CRM Administrator.
• Updating and maintaining user guides, system documentation, and process workflows.
• Organising and facilitating training sessions for new users and provide assistance during onboarding.
• Generating basic CRM reports and data exports for internal use.
• Assisting in system updates and patches by following provided instructions.
• Collecting and documenting user feedback and system improvement suggestions, and sharing this information with the CRM Administrator.
• Assisting in basic data migration tasks, such as importing new data into the CRM system from external sources.
• Supporting periodic compliance checks by ensuring that CRM data and processes adhere to internal policies and regulations.

In addition to the specific functions, management may assign more duties as required for the job from time to time.

Required Criteria:

Previous proven work experience of one (1) year in CRM Administration or related area, and an MQF Level 4 in Computer Science, Information Systems, Analytics or related field.

OR

Previous proven work experience of two (2) years in CRM Administration or related area.

OR

an MQF Level 6 Bachelor's Degree in Computer Science, Information Systems, Analytics or related field.

Desirable Criteria:

Previous proven work experience within the banking or financial services industry and exposure to the local market.

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the duties and responsibilities of the role.

Applicants are required to satisfy the Bank’s minimum eligibility criteria of four (4) O’Levels at Grade 5/C or higher, including English Language, in addition to any role‑specific requirements outlined above. This requirement shall not apply where applicants are already in possession of an MQF Level 6 Degree or higher.

Here’s what’s in it for you:

• Bank Holidays and additional vacation leave days over and above the statutory entitlement
• Free basic health insurance
• Relocation assistance and packages for expats joining the bank
• Accredited training programs from our BOV Learning Academy
• Study leave when employees decide to further their studies on part time basis
• Staff home loan rates for your dream home and other credit facilities at reduced interest rates
• Voluntary Occupation Pension Scheme (VOPS)
• Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
• A budget dedicated to your children’s summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank’s core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group’s reputation and ensuring a positive, productive work environment. All employees are also expected to demonstrate accountability, integrity, and sound judgement in the identification, monitoring, management, and mitigation of risks. Employees must act in accordance with the Bank’s Risk Appetite Framework and are aware of the requirements set out within the Risk Management Framework, ensuring that risk considerations are embedded in their day-to-day decision-making and activities.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.