Workplace Type: hybrid

Job Description

At Shireburn, we help businesses work smarter through innovative HR, payroll and business software solutions. As a Customer Success Representative, you'll play a key role in helping customers successfully implement, adopt, and maximise the value of our products while building strong, long-term relationships.

Key Responsibilities

On board new clients, manage project timelines to meet deadlines and budgeted hours.
Understanding the client's needs to implement the most fitting solution required to satisfy the requirements.
Update project status regularly and timesheets on the project management software for clients and internal teams.
Conduct end-user training sessions including 1-2-1 and class type; on client site, our premisses and via online platforms in order to train the client on how to use and maximize the benefits of the software.
Keeping abreast with the upcoming and new product functionalities to be able to relay updated solutions to the customer.
Effectively communicate new requirements encountered during implementation with the customer success senior members, following up with product and development teams;
Maintain high client satisfaction and positive client relationships.
Ensure project success through post-implementation 30 and 90 day follow ups.
Maintain a high level of product knowledge.
Respond to customer submitted implementation support requests.

Skills & Qualifications

Bachelor's degree in Business Administration, Project Management, IT or a related field. (or equivalent level in other related courses)
1+ years of experience in a customer-facing role, ideally within SaaS or software implementations.
Organizational and time management skills.
Good problem solving and analytical skills.
Team player with good communication and interpersonal skills.
Adaptable and flexible to changing project requirements.
Effective in delivering engaging training sessions to an audience.
Good communication skills in both Maltese and English and interpersonal skills is an asset.
Ability to handle stressful situations and remain patient and polite.

Nice to Have

Experience working with People software including Payroll, HR or Time and Attendance systems.

You’ll thrive in this role if you

Feel confident delivering training and presentations.
Are proactive, solution-oriented, and customer-focused.
Have an interest in technology and business software.

What success looks like

Customers are onboarded successfully and on time.
Training sessions are engaging, effective, and well received.
Strong customer relationships are built and maintained.
High levels of customer satisfaction and product adoption are achieved.
Customer needs are addressed proactively through close collaboration with internal teams.

Salary: €27,000-29,000 per year