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Job Summary

We are seeking a customer-focused and proactive Customer Care Representative to join our retail team on a part-time basis. The successful candidate will serve as the first point of contact for customers, handling enquiries, complaints, and support requests received via telephone, email, live chat, and social media channels.

Key Responsibilities

Respond promptly and professionally to customer enquiries through phone, email, live chat, and social media.
Handle customer complaints and resolve issues effectively.
Provide product and service information to customers.
Prepare simple quotations and follow up on customer requests.
Offer basic technical support related to products and services.
Maintain accurate and up-to-date customer records within company systems.
Adhere to company policies, procedures, and customer service standards.
Collaborate with colleagues to ensure a positive customer experience.

RequirementsEssential

Fluent in both Maltese and English, written and spoken.
Strong customer service and communication skills.
Good organisational and time management abilities.
Ability to work independently and as part of a team.
Basic computer literacy, including Microsoft Office applications.
Ability to remain professional and composed when handling customer concerns.
Good problem-solving and decision-making skills.

Desirable

Previous experience in a customer service, retail, or administrative role.
Experience using customer databases or CRM systems.
Basic knowledge of quotations, order processing, or retail operations.

Part-Time - Customer Care Representative

Job Description