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About Us

GO Hire Ltd is an established and growing vehicle rental and leasing company, proudly representing the international brands autoUnion Car Rental and First Car Rental in Malta.

We are committed to delivering excellent customer service, maintaining high operational standards and providing reliable mobility solutions to both local and international customers.

As our business continues to develop, we are seeking a motivated, organised and customer-focused Reservations & Customer Care Represenataive to join our team.

The Role

We are looking for a proactive and detail-oriented individual who takes pride in delivering excellent customer service while ensuring that reservations and customer enquiries are handled efficiently, accurately and professionally.

The successful candidate will play an important role in managing reservations, converting enquiries into confirmed bookings, resolving customer queries and coordinating with our operations team to ensure a seamless rental experience.

This position requires someone who can take ownership of their responsibilities, work independently, manage competing priorities and consistently maintain high standards.

Beyond qualifications and experience, we value individuals who demonstrate initiative, accountability and a genuine commitment to customer service.

The ideal candidate is someone who does not simply respond to enquiries but actively follows them through, anticipates potential issues, takes responsibility for their work and continuously looks for ways to improve the customer experience.

If you are organised, commercially aware, enthusiastic and take pride in delivering results, we would be pleased to hear from you.

Reservations & Customer Care Representative

Job Description