Our client is seeking a VIP Manager to build, manage, and retain a portfolio of high-value players, ensuring they receive the highest level of service and engagement across all B2C verticals (casino, live casino, and sportsbook). This role combines relationship management, data-driven insights, and strategic execution to maximize player lifetime value while maintaining compliance with responsible gaming standards.

Key Responsibilities

Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
Organize exclusive promotions, campaigns, and events (both online and offline) targeted to VIP players.
Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.
Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.
Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.

Qualifications & Experience

Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming, online entertainment, or luxury services.
Strong knowledge of online casino and/or sportsbook products and player behaviors.
Proven ability to manage high-value clients, deliver revenue growth, and maintain long-term loyalty.
Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
Data-driven mindset with strong analytical and reporting skills.
High level of professionalism, discretion, and ability to work in a fast-paced environment.
Fluency in English required; additional languages highly desirable.

Key Skills

Exceptional relationship-building and customer engagement ability.
Commercially driven with a focus on ROI and player lifetime value.
Organized, proactive, and able to multitask effectively.
Strong collaboration skills, working cross-functionally with marketing, product, and payments.
Deep understanding of responsible gaming principles and regulatory compliance.

What Our Client Offers

Opportunity to manage and grow the company’s most valuable players.
A dynamic, fast-paced, and innovative iGaming environment.
Competitive salary with performance-based incentives.
Career growth opportunities within a rapidly expanding B2C brand.
Inclusive and collaborative culture with global exposure.

VIP Manager

Job Description