At Rhino Entertainment, we are looking for a Norwegian Speaking VIP Manager who will be responsible for delivering an unparalleled VIP experience to our esteemed players.

Are you a dynamic individual, fluent in Norwegian, with a passion for providing exceptional customer service and building strong relationships with high-value players? Then this might be the right opportunity for you!

As the VIP Manager, you will have the opportunity to work closely with our top-tier customers, ensuring their satisfaction and loyalty by providing personalised assistance, tailored promotions, and exclusive rewards.

What your role will look like:

Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates
Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
Build long-lasting relationships with players by providing personalised support and addressing any concerns or issues they may have
Monitor player activity and identify opportunities to enhance their gaming experience
Collaborate with internal departments such as payments, operations, marketing, and CRM to ensure the best possible experience at the player level, including targeted campaigns for VIP players
Collecting and analysing information and data on customer segments and suggesting changes for optimization
Stay up-to-date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market
Potentially plan and execute VIP events in line with company strategy and budget, delivering exceptional player experiences that drive engagement and retention

Requirements

Qualities we are looking for:

Fluent in English and Norwegian both written and verbal communication
Previous experience in a similar role within the online casino industry is highly desirable
Strong customer service skills with a passion for delivering exceptional experiences
Ability to build rapport quickly and establish trust with high-value players
Team player with a positive attitude and proactive approach to work
Excellent organisational skills with the ability to prioritise tasks effectively
Strong knowledge of MS Excel and ability to generate analyses and reports
Excellent organisational skills with the ability to prioritise tasks effectively

Benefits

Working for Rhino includes plenty of perks.

What we offer

Competitive salary based on your knowledge & experience
Quarterly performance bonus split on personal objectives and company performance
€500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
Flexibility & a work-life blend through our Hybrid & Overseas Working guidelines
Diverse, dynamic, fun environment with happy and helpful colleagues
Learning & Development opportunities to invest in your personal development
Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
Regular social events to strengthen long lasting relationships
Enjoy a "Me Day" on your birthday
Paid time off, including extra days for special life events
AXA Private Hospital & Dental Insurance Coverage
Form an active part of our talent acquisition, with our Referral Bonus
And to top it off, a great culture!

Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉

Our Story

Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023 and is a company which operates a multi-brand strategy. Rhino group is committed to providing its players with the best possible gaming experience supported by a cutting-edge gaming platform.

Our Culture

"We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person's unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!"

DEIB

We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process.

How We Work

At Rhino we very much believe in supporting flexible working arrangements! By blending working from our vibrant offices and using the latest tech to work from home, through our Hybrid Working environment, we firmly believe that we can create an effective, balanced, and collaborative working experience to help us achieve our goals!

Norwegian Speaking VIP Manager

Job Description