VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for an Customer Support Agent to assists our customers by addressing any inquiries, concerns, or issues with a focus on Romanian speaking Customers.

About the Role

The successful candidate will be working within a fast paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with commercial awareness and strong communicational skills.

Responsibilities

Deliver customer service through online and phone support
Provide solutions to customers with the help of supervisors from different department
Provide detailed information about websites, procedures, payments and request
Inform customers about deals and promotions

Our Expectations

Proficient user of Romanian Language both spoken and write
Enjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner
Curiosity and interest in digital products and application
Strong communication and organizational skill
High level of flexibility and adaptability to maneuver in a very dynamic environment

Role Benefits

Competitive experience-based salary
Employee health insurance
Meal tickets
Extra paid days-off
Upskilling and reskilling trainings
Social events, corporate parties

About the Team

Customer Support department is one of the most important areas of our business, and Customer support agents are those who make the department. We welcome CS agents who have a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. If you have passion for sports and a collaborative spirit, let’s move forward together.

Customer Support Agent

Job Description