Dutch Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing candidates for the most sought-after Dutch-speaking jobs across the continent, ensuring a perfect cultural and professional fit for both our clients and our candidates.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Support Agent position in Malta within a leading global online casino. This is an exceptional opportunity to advance your career in the iGaming industry while enjoying a sun-drenched lifestyle in one of Europe’s most vibrant hubs for jobs in Malta.

Key Responsibilities

Provide high-quality support to online casino players via live chat, email, and telephone.
Assist users with account-related inquiries, verification processes, and gaming platform navigation.
Maintain a deep understanding of the online casino environment to resolve complex player issues efficiently.
Ensure that all interactions align with responsible gaming policies and company compliance standards.
Collaborate with internal teams to escalate technical issues and report recurring player feedback.
Participate in a comprehensive 4-week onboarding and training program designed to ensure your success.
Maintain a customer-oriented mindset to foster player loyalty within the competitive iGaming market.

Requirements

Fluency in Dutch
EU passport
Customer service experience
Computer skills
Ability to work rotating shifts

What We Offer

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
Monthly Performance Bonus
And Much More...

Life in Malta

Living in Malta offers an unparalleled quality of life, characterized by over 300 days of sunshine, crystal-clear Mediterranean waters, and a rich historical landscape. As a hub for international business, Malta provides a unique blend of professional growth and leisure, making it the ideal backdrop for your next career move.

Beyond the professional benefits, Malta is renowned for its welcoming atmosphere, exquisite local cuisine, and vibrant social scene. With our comprehensive relocation support, settling into your new life in Malta is seamless and stress-free, allowing you to focus on thriving in your new Dutch Speaking Customer Support Agent position in Malta.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the heart of the Mediterranean, please click Apply Now to submit your application. We look forward to reviewing your profile and helping you secure one of the most exciting Dutch-speaking jobs currently available.

Kind regards,

The Recruitment Team at Mercier Consultancy Group

Dutch Speaking Customer Support Agent – Work In Sliema, Malta

Job Description