Description: As a Customer Service Agent, you will play a key role in our client's mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages.

Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success. We provide a two-week training program including systems and product modules, plus ongoing support so that you can provide the best possible support.

This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment.

What you will do?

Support your colleagues and contribute to a great team atmosphere

Deliver customer support across LiveChat (70 %), email, and telephone

Guide customers through the desktop and/or mobile devices to assist them in using our services and products

Help to resolve customer queries

Share knowledge, contribute to team projects, and identify innovative practices that improve customer support activities

Work closely with other departments like Player Safety, Responsible Gambling, and CRM to ensure a positive and safe gambling experience

Speak on behalf of customers by providing useful feedback on their experiences

Handle both written and verbal internal communications in English

How will success be measured in this role?

Customer satisfaction scores

Contact quality (demonstrating empathy, reaching a resolution, strong communication, and friendliness)

Number of contacts handled

Product knowledge

Team contribution and extra tasks

Regular performance reviews with your line manager

Acting in line with company values

Successful completion of all relevant training and other compliance activities that support the company's sustainable and responsible growth

Your experience

Fluency in English and Dutch language is essential

Excellent, responsible, and reliable team player

Experience in complex problem solving

Ability to multi-task in a fast-paced environment

Good understanding of basic internet and technical concepts

An advantage

At least 1 year's experience in a customer support environment

Benefits

Attractive / strong salary

A lot of fringe benefits

Live in one of the most beautiful spots in Europe

Growth opportunities

Relocation package

Bonus pay for working nights

Hybrid work from home / from office options

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500+ candidates secure their dream jobs.

Dutch-speaking Customer Support to Malta

Job Description