At ComeOn, we take the Customer Experience beyond just customer service! We’re looking for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you.

As a Customer Experience Specialist, you are the bridge between frontline support and our technical teams. You will go beyond the standard support to resolve complex customer issues with precision, delivering top-notch service and ensuring customer satisfaction every time.

Location: St. Julian’s, Malta (Hybrid)

You’re a great match for this role if you:

Speak and write fluently in Danish and English
Enjoy multitasking and have strong problem-solving skills
Are comfortable working shifts (including some nights)
Have an interest in using AI tools to boost efficiency
Have previous customer service experience (that’s a bonus!)

What You’ll Be Doing

Support customers via calls, live chat, and email
Handle more complex issues from start to resolution
Approve withdrawals and process KYC documentation
Carry out security checks to keep our players and business safe
Willingness to take on relevant ad hoc tasks as needed

Learn and Grow with Us

Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.

What’s In It for You?

We value a well-rested team. This role has a structured, pre-planned shift rotation, ensuring work-life balance and easy personal planning.
Competitive salary + bonus scheme
Hybrid working model with flexibility between home and office
One-time bonus to help you set up your home workspace (we are truly hybrid)
Work remotely for up to 40 days per year from anywhere in the world
Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
Fun quarterly team events and social gatherings

A Bit About ComeOn Group

We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.

We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.

Want to know more about us? Just visit our website or any of our social media channels to take a deep dive into our culture!

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Danish Speaking Customer Support Agent- Malta

Job Description