COMPANY DESCRIPTION

Reef Hotel & Spa is a contemporary coastal retreat set in the bay of Marsalforn, offering guests a calm, design-led environment that highlights Gozo’s natural beauty and local hospitality. The hotel features comfortable rooms and suites, some with sea or countryside views, combining modern elegance with a relaxed atmosphere.

Wellness is central to the experience at the hotel's newly opened spa - Ember spa - complete with a heated indoor pool, private hydrotherapy suites, sauna and an array of wellness treatments.

ROLE DESCRIPTION

The Spa Manager is a full-time, on-site role based in Ember Spa at Reef Hotel & Spa in Marsalforn-Gozo, Malta.

1.Managing Operations

This role is responsible for overseeing daily spa operations, including scheduling staff, coordinating treatments, and ensuring a consistently high standard of service.

2.Increasing Commercial Growth

The Spa Manager will have proven experience in increasing spa revenue, identifying new opportunities and scaling services to reach their full potential.

3.Delivering Exceptional Wellness Experience

The role also monitors guest feedback, resolves service issues, and works closely with the hotel leadership team to maintain an exceptional wellness experience. Day-to-day tasks include managing spa inventory, implementing health and safety protocols, optimizing budgets and revenue, and maintaining clean, welcoming facilities.

The Spa Manager also supports staff training, upholds brand standards, and contributes to spa promotions and packages that align with the hotel’s wellness philosophy.

Qualifications

Demonstrated skills in spa management and day-to-day operational oversight.
Proven ability to drive customer satisfaction through excellent customer service and guest relationship management.
Experience with budgeting, cost control, and basic financial reporting for spa or hospitality operations.
Knowledge in marketing and sales to increase spa commercial growth and identifying opportunites for continued growth.
Knowledge of skin care treatments, wellness therapies, and spa products appropriate for a high-quality spa environment.
Previous experience in hospitality or wellness settings, ideally in a supervisory or managerial capacity.
Strong leadership, team coordination, and staff coaching abilities.
Excellent communication and interpersonal skills, with a professional and approachable demeanor.
Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
Proficiency in English; additional languages are an asset.
Relevant certification or diploma in spa management, hospitality management, or wellness is preferred.

Spa Manager

Job Description