The 1926 Collection comprises 4 luxury properties situated in Sliema and Valletta, each hotel in the collection having its own distinctive features.

Our aim is to provide our customers with an unrivalled quality product through our facilities and services, which embody our core values and embrace our key pillars; wellness, sustainability, and smart technology.

We are committed to upholding the values of integrity, inclusivity, sustainability and excellence, and proud to welcome candidates who share our values.

The Duty Manager will play a critical role in ensuring the smooth operation of the hotel on a day-to-day basis. The selected candidate will be responsible for overseeing various aspects of the hotel's operations, providing leadership and support to staff, and ensuring a high level of guest satisfaction.

Responsibilities

Greet and welcome guests upon arrival.
Engage with hotel guests and gather feedback to enhance their experience.
Anticipate and take a proactive approach towards resolving guest concerns and complaints.
Ensure guests receive prompt and courteous service.
Assist with check-in and check-out procedures as needed.
Oversee daily hotel operations, including front desk, housekeeping, and maintenance departments.
Conduct regular inspections of the property to ensure standards are met.
Monitor staff performance and provide feedback and coaching as necessary.
Ensure compliance with health, safety, and security regulations.
Coordinate special guest requests and VIP services.
Manage room inventory and oversee room assignments.
Respond to emergencies and handle crisis situations effectively.
Ensure all safety procedures are followed during emergencies.
Maintain a calm and professional demeanour during challenging situations.

The potential candidate will ideally possess the following skills and qualities:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
Minimum of 3-5 years of experience in a supervisory or management role in the hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks and work under pressure.
Proficiency in hotel management software and Microsoft Office Suite.
Strong problem-solving and decision-making abilities.
High level of attention to detail and organisational skills.
Ability to work flexible hours, including evening shifts, weekends, and holidays.
Driving license B.

Duty Manager

Job Description