Company Description

Join the Xara Palace Family!

Are excellence and team spirit part of your DNA?

Are you looking at opening up a new world in upscale hospitality and taking your career to the next level?

The Xara family is growing and is on the lookout for passionate and inspiring team players to be part of our history and share our values.

Job Description

We are seeking a motivated, professional, and service-oriented Duty Manager to join our luxury hospitality team. This role is ideal for an ambitious hospitality professional looking to develop their leadership skills within a prestigious boutique hotel environment.

The Duty Manager will support the daily hotel operations, ensure exceptional guest experiences, and assist departmental teams in maintaining the highest standards of service associated with luxury hospitality.

Key Responsibilities

Support the senior management in overseeing daily hotel operations and Food & Beverage outlets
Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, and other departments
Provide operational support to all F&B outlets during service periods, events, and high-volume operations
Deliver exceptional guest service and handle guest requests, feedback, and complaints professionally
Monitor service standards and ensure compliance with hotel procedures and brand expectations
Assist with VIP arrivals, guest relations, and special requests
Supervise shifts and support team members during operational hours
Prepare operational reports and communicate relevant updates during handovers

Qualifications

Previous experience in hospitality, restaurant operations, front office, or hotel operations preferred
Qualification in Hospitality Management or related field is considered an asset
Strong communication and interpersonal skills
Passion for guest service and operational excellence
Excellent organisational and problem-solving abilities
Ability to work under pressure in a fast-paced luxury environment
Professional appearance and customer-focused attitude
Flexibility to work shifts, including evenings, weekends, and public holidays
Fluency in English is required; additional languages are considered an asset

Additional Information

Full Time Job
Hospitality and Leisure
Hotel, Restaurant and Catering
Michelin Recommended