Start Date: 1 September 2026

Hours: Part-time (20 hours per week)

Schedule: Monday to Friday, either 9:00 am – 1:00 pm or 2:00 pm – 6:00 pm

Join the Secret Italia Tours Team

An exciting opportunity has arisen to join the office team at Secret Travels, a boutique tour operator specialising in authentic small-group and private journeys throughout Italy and the Mediterranean.

We are looking for a motivated, detail-oriented Travel Concierge / Travel Administrator who is passionate about travel and committed to delivering exceptional service to our guests. This is an excellent opportunity to become part of a growing company where your contribution will make a real difference.

Key Responsibilities

Coordinate bookings and maintain accurate tour records.
Liaise daily with hotels, guides, transport providers, and other suppliers.
Prepare travel documents and guest information packs.
Monitor the quality of our tours and supplier performance.
Ensure our overseas tour managers and local partners receive the support they need.
Respond promptly and professionally to operational issues and emergencies.
Assist with inventory management and office administration.
Contribute ideas and initiatives to support the continued growth of the company.

What We're Looking For

Previous experience with a tour operator, travel agency, or within the travel industry.
Previous office administration experience.
Excellent spoken and written English.
A genuine passion for travel and outstanding customer service.
Strong organisational skills with exceptional attention to detail.
Ability to work independently while also enjoying being part of a small, close-knit team.
Excellent computer skills and confidence using office software. Practical computer skills will form part of the interview process.
A proactive, mature, and reliable individual who remains calm under pressure.
Applicants must be based in Malta.

What We Offer

A friendly and supportive boutique working environment.
The opportunity to play a key role in a growing travel company.
Career development opportunities.
A hybrid working arrangement, with time split between our office in Msida and remote working.
The chance to help create memorable travel experiences for guests from around the world.

If you are passionate about travel, thrive in a dynamic environment, and enjoy working with people, we would love to hear from you.

Travel Concierge / Travel Administrator

Job Description