As a Concierge, you will manage guest requests with expertise and creativity, offering tailored recommendations and services. Your role is pivotal in personalizing stays, anticipating needs, and exceeding expectations, all while contributing to our hotel's reputation for exceptional guest experiences.

Duties & Responsibilities:

Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences.
Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenues, committing to achieving total guest satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Manage customer incidents, following the established protocols.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.

What are we looking for?

Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
Must be fluent in English; other languages are preferred.
3-year experience in a fast environment in the same or similar position in a hotel/resort.
Passionate for Hospitality and with a strong attitude to interpersonal relationships

About Us

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal-opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

Concierge - ME Malta

Job Description