db Group, Malta’s leader in the hospitality and leisure sector, is seeking an experienced Spa Assistant Manager to join Pearl Spas.

The Role

Reporting to the Spa Cluster Manager, the Spa Assistant Manager will support the daily management of spa operations, ensuring that guests receive an exceptional experience while maintaining the highest standards of service, cleanliness and professionalism.

Key Responsibilities

Support the Spa Manager in overseeing the daily operations of the spa.
Supervise, motivate and guide the spa team during their daily duties.
Ensure that all guests receive a professional, welcoming and personalised service.
Manage treatment bookings, guest enquiries, payments and complaints efficiently.
Assist with staff scheduling and ensure adequate departmental coverage.
Promote spa treatments, packages, memberships and retail products.
Support the department in achieving its revenue and sales targets.
Monitor stock levels and assist with ordering and inventory control.
Ensure treatment rooms, relaxation areas and spa facilities are maintained to the required standards.
Ensure compliance with health and safety procedures, hygiene requirements and company standards.
Assist with the training and development of spa employees.
Take responsibility for the department in the Spa Manager’s absence.

Requirements

Previous experience in a supervisory or management role within a spa, wellness centre or hospitality environment.
A qualification in beauty therapy, spa management, wellness or a related field will be considered an asset.
Strong leadership, organisational and communication skills.
Excellent customer-service and problem-solving abilities.
Good commercial awareness with the ability to support sales and revenue growth.
Good working knowledge of English.
Flexible and willing to work shifts, weekends and public holidays when required.
A professional attitude with strong attention to detail.

About Us

The db Group has grown from a family-run business into Malta’s foremost corporate player in the tourism, hospitality & leisure sector, and beyond. In the 1980s, Silvio Debono, the Group’s founder, operated a small guesthouse. Today, as db Group Chairman, he sits at the helm of the largest operation in Malta.Over the last four decades the Group has forged strategic relationships with a range of global players including Hard Rock Café International, Starbucks, the Accor Hotel Group, and RIU Hotels & Resorts.As a result, we accumulated invaluable business acumen and operational experience. This track record has enabled us to establish our very own unique brand, db Hotels + Resorts, driven by the fundamental principle of excellence in everything we do. Year-on-year, the Group won a number of prestigious global awards, positioning it at the forefront of the Maltese hospitality and catering industry.In due course, and prudently, the Group diversified its core operations, taking in contract catering, healthcare, and property development under its wing.

Pearl Spas - Assistant Spa Manager

Job Description