Sales Representative

Company Description

Hertz Malta, operated by United Garage Limited, has been the trusted franchisee of the global Hertz brand since 1961, making it the oldest Hertz franchise in Europe. The company is a leader in vehicle rental and leasing services in Malta, with one of the largest and most modern fleets on the island. Through its extensive experience in fleet management, Hertz Malta supports both individual customers and businesses with tailored vehicle solutions. The company provides comprehensive fleet management services, from planning and financing to ongoing maintenance, ensuring a smooth, reliable experience. Today, Hertz Malta is a multi-brand franchise operator, representing Hertz, Thrifty, Dollar, and Firefly.

Role Description

The Car Rental Sales & Returns Agent is a full-time, on-site role based in Luqa. The agent is responsible for welcoming customers, explaining rental options, and guiding them through the reservation and contract process. Daily tasks include handling check-outs and returns of vehicles, inspecting cars for damage, verifying fuel and mileage, and ensuring accurate documentation. The agent supports customers with queries, resolves issues in a professional manner, and promotes additional services or upgrades to meet customer needs. The role also involves processing payments, maintaining customer records, coordinating with the operations team to ensure vehicle availability, and upholding Hertz Malta’s service and quality standards.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on delivering a positive rental experience.
• Effective communication skills, including clear verbal and written communication in English; knowledge of Maltese or other languages is an asset.
• Sales skills with the ability to identify customer needs, recommend suitable rental options, and promote additional products or services.
• Knowledge or experience in car rental operations, including contracts, vehicle categories, and basic rental procedures.
• Good organizational and time management skills, with attention to detail when handling documentation and vehicle inspections.
• Comfort using computer systems and reservation software; basic proficiency in MS Office or similar tools.
• Valid driving license and safe driving record.
• Ability to work shifts, weekends, and holidays as required, and to collaborate effectively within a team environment.