We are seeking to recruit persons with experience in clerical and administrative roles who are seeking to re-enter the world of work, seeking a change or looking for the right opportunity after having completed their studies.

Working at Mater Dei Hospital and the Government Health Centres, these roles are essential to ensuring smooth, efficient, and patient-centred operations across Malta’s public health services. Full-time, part-time, and full-time reduced hours engagements will be considered.

The annual salary and fixed allowances start at €20,000, going up to €25,500 through annual increments.

About the Role

Clerks provide frontline and administrative support within hospital departments and health clinics. These positions involve daily interaction with patients, visitors, and healthcare professionals, requiring professionalism, accuracy, and a strong commitment to service quality.

Key Responsibilities

Patient and Visitor InteractionReceive and assist patients and visitors.Provide information, directions, and support related to appointments and services.

Reception and Front Desk DutiesManage reception areas to ensure an efficient flow of patients.Schedule, confirm, and amend appointments using the hospital information system.Handle telephone enquiries and redirect calls appropriately.

Records and File ManagementPrepare, retrieve, update, and archive patient files.Ensure accurate filing and secure handling of physical and electronic records.Issue reports and documents as required by medical or administrative staff.

Administrative and Data Input DutiesPerform accurate data entry and maintain departmental logs, registers, and statistics.Assist in generating routine and ad-hoc reports.Process forms, documentation, and correspondence.

Communication and CoordinationLiaise with clinical, nursing, and administrative teams to support daily operations.Communicate appointment schedules and documentation requirements.Provide support during peak periods to ensure uninterrupted service.

General Clerical DutiesOther general office-related duties.

Required Qualifications and Skills

Applicants must possess:

Five O' level passes (Grades 1–5 or A–C at O' level) or other MQF Level 3 equivalent.

Working proficiency in basic IT systems.

Fluency in English and Maltese.

Strong communication and customer service skills.

Good organisational skills with strong attention to detail.

Ability to work calmly and efficiently in a busy healthcare environment.

Who Should Apply?

This role is ideal for individuals who enjoy working with people, value accuracy and organisation, and want to contribute to Malta’s public healthcare services. These positions offer meaningful daily impact.

Clerical Officer

Job Description