Besedo is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year, we review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts – helping online platforms stay safe and trusted for millions of users.

Besedo has headquarters in Stockholm (Sweden) and employs over 300+ employees in 5 offices in different countries.

Implio is our all-in-one SaaS moderation platform that combines state-of-the-art AI (deep learning, NLP, computer vision) with a powerful user interface for human moderation and advanced analytics.

Discover more about Besedo on our and learn more about Implio in this .

The Role:

As Customer Support, you will be responsible for providing high-quality support to users while ensuring a safe and positive online experience. You will handle customer inquiries, review cases, and resolve issues efficiently in line with company policies and client guidelines.

What You`ll Do:

Support users via email in Swedish — clearly and efficiently.

Stay sharp through regular training on publication rules, market trends and moderation best practices.

Collaborate with your team and flag trends, common user issues and rule improvement opportunities.

Manage complaints and disputes between buyers and sellers in line with platform policies.

Facilitate returns, price adjustments and claims for damaged or lost packages.

Process payments and refunds accurately, resolving discrepancies promptly.

Liaise with external partners to ensure smooth transaction processes.

Monitor and respond to fraud or policy violations, taking swift action when needed.

What You Bring:

Fluent Swedish and good English — written and spoken.

Sharp decision-making in a fast-moving environment.

Reliability people can count on — it's a core value here.

Exceptional attention to detail, every time.

A genuine drive to help people and keep them safe online.

Interest in e-commerce, marketplaces or digital platforms is a plus.

What We Offer

An opportunity to make a real impact on internet safety and the digital world.

A stimulating job in a fast-moving, international tech company.

Hybrid work (home + Qormi office).

Additional vacation days.

Team performance bonus + WFH allowance

Corporate gym, shops and taxi discounts.

Private Health Insurance + eye care, and well-being professional support.

Refer-a-friend bonus scheme.

Comprehensive training and constant feedback.

Career growth in management or a specialist field.

Fun events & international team culture.

Who we are

At Besedo, we protect people where they meet online. Our work helps online businesses keep their communities safe and create experiences built on trust, respect, and care.

Our technology does the heavy lifting. We build intelligent tools and train advanced AI models to stop harmful content before it ever reaches the end user.

But technology alone isn’t enough.

What truly makes the difference is human intelligence. Our moderation experts bring judgment, empathy, and context — the things machines can’t replicate. They review content with care and responsibility, making thoughtful decisions that protect users while preserving what makes the internet open and human.

Together, our people and our technology create safer digital spaces.

Swedish Customer Support | Full Time - Hybrid Malta

Job Description