Overview of role

Provide professional front-desk service, act as first point of contact for patients, and ensure smooth daily administrative and reception operations within a clinical environment.

Key responsibilities

- Greet patients warmly, check appointments, and manage the waiting area.

- Answer and route incoming phone calls and emails promptly and courteously.

- Maintain confidentiality and data protection standards.

- Schedule, confirm, and reschedule appointments.

- Process patient check-ins and check-outs, including basic payment handling.

- Prepare and distribute patient paperwork, consent forms, and informational materials.

- Coordinate with clinical and administrative staff to ensure timely patient flow and room availability.

- Manage incoming/outgoing mail, courier items, and office supplies inventory.

- Maintain a clean, organized, and professional reception area.

- Escalate and document patient concerns, unusual incidents, or urgent clinical queries to appropriate staff.

- Support basic administrative tasks such as filing, scanning, and record archiving.

Skills and qualifications

- Native fluency in Maltese and English, with excellent verbal and written communication skills.

- Entry-level experience in reception, customer service, or administrative roles preferred.

- Professional, friendly, and patient-focused demeanor with strong interpersonal skills.

- Good organizational skills, attention to detail, and ability to multitask in a busy environment.

- Basic computer literacy: experience with MS Office (Word, Excel), and email.

- Strong confidentiality and discretion when handling sensitive information.

- Ability to work onsite full time and collaborate effectively with a multidisciplinary team.

- Reliability, punctuality, and a professional appearance.

Desirable

- Previous experience in a healthcare or clinical setting.

- Basic knowledge of medical terminology and patient administration procedures.

Receptionist

Job Description