PTL Limited is seeking to recruit a Junior Technical Support Analyst to join its Customer Service Management team.

THE POSITION

Based in Malta and reporting to the Service Manager, the Junior Technical Support Analyst will provide first-line (Level 1) and limited second-line (Level 2) technical support, ensuring incoming support requests are handled efficiently, and users receive timely assistance with day-to-day IT issues.

The role will involve responding to hardware, software, and access-related queries, carrying out routine troubleshooting, password resets and account unlocks, and escalating more complex issues to Technical Support Engineers or senior team members. The successful candidate will also ensure that support tickets are accurately logged, updated and closed in line with established procedures.

The Junior Technical Support Analyst will assist with the setup and configuration of laptops, desktops, mobile devices, printers and standard applications, as well as supporting user onboarding and offboarding activities. The role will also involve assisting with routine system checks, updates and basic maintenance, while maintaining accurate technical documentation and asset records.

Working closely with the wider IT team, the successful candidate will have the opportunity to build practical experience across IT support and operations while developing their technical knowledge and skills in a professional technology environment.

The role may occasionally require working at client or third-party sites and participating in on-call or standby rotations.

PTL LIMITED

PTL Limited is an ISO-certified IT solutions provider with over 75 years of experience, delivering enterprise technology solutions across infrastructure, software, and security. Working with leading global partners including IBM, Microsoft, Cisco, Lenovo, and NCR, PTL supports organisations in building secure, scalable, and efficient digital environments, with a strong track record across government, financial services, and regulated industries.

THE REQUIREMENTS

The ideal candidate will hold an MQF Level 4 qualification (Advanced Diploma or equivalent) in Information Technology, Computer Science, Networks & Telecommunications, Systems Administration or a related technical discipline. Candidates should ideally have around six months of relevant experience in an IT support or technical role, with internship or placement experience considered an asset.

Candidates should have a good basic understanding of computer hardware, operating systems and networking concepts, together with familiarity with Windows and macOS installation, configuration and basic troubleshooting. An understanding of hardware components and upgrades, as well as familiarity with Microsoft applications and standard business tools, would be advantageous.

The role requires someone who can follow technical instructions and established procedures, research solutions using appropriate technical resources, and approach issues with attention to detail and a problem-solving mindset.

A clean police conduct is required.

WHY WORK WITH US?

A remuneration package commensurate to the applicant’s experience and aptitude will be offered to the right candidate. Additional benefits include health insurance, on-site gym, employee wellness benefit, an employee assistance programme, and opportunities to obtain industry certifications.

Whilst working with us, you will enjoy:

The culture – We believe in bringing people together to share their skills, creativity, and ideas. We lead with curiosity and nurture a culture which is caring, sharing, and daring.
The people – you will work closely with talented leaders and teams – people who are humble, passionate, and creative, people you can be proud to work with.
The mindset – we embrace change and growth through confidence and are not afraid to try new things.
The opportunities – we invest in training and developing our teams and encourage career progression not only within PTL Limited plc but also within Harvest Technology plc.

PTL Limited is an equal opportunity employer that values diversity. We are committed to fostering an inclusive space where all employees are valued and respected.

Applications will be accepted until October 16, 2026, and will be treated with the strictest confidence.

About Us

PTL Limited:

PTL specialises in IT and security for business and is heavily engaged in the banking, retail and hospitality sectors and offers services for accounting purposes and infrastructure needs. With offices in Malta and in Dubai, besides partner offices in Tripoli and Benghazi, PTL has access to channel partners in Egypt, Jordan, Saudi Arabia, Qatar, Oman, Kuwait, and the United Arab Emirates.

Junior Technical Support Analyst

Job Description