FULL TIME
BIRKIRKARA, MALTA
FULL DAY
15 October 2026
Ref: 455278

Senior recruitment and public employment professional with nearly 30 years’ experience in customer-facing roles, case management, problem-solving, stakeholder support, process compliance and resolving complex employment-related queries.

Senior Technical Support Engineer Who we are: Invicti Security helps more than 4,000 organizations worldwide secure web applications and APIs with the industry’s most accurate application security platform, powered by 20 years of technology leadership in DAST. Combining proof-based testing, runtime intelligence, and continuous innovation, Invicti enables AppSec teams to identify real risk, reduce alert noise, and ship secure software faster. Who you are: You are a senior-level support engineer who goes beyond ticket resolution. You understand how modern web applications are built, deployed, secured and you are comfortable troubleshooting complex customer environments that span code, infrastructure, and security tooling. You enjoy building small labs, reproducing issues end-to-end, and acting as a technical reference point for both customers and internal teams. What you’ll be doing: Providing high-quality technical support to Invicti’s customers Owning complex technical support cases end-to-end, including deep investigation and root cause analysis Delivering technical solutions to both technical and non-technical end users via our support system, and other channels as needed Remotely connecting to customers’ installations to troubleshoot technical difficulties Analyzing product and application logs to gain deeper insight into customer-reported issues Escalating unresolved support tickets Troubleshooting modern web applications, APIs, and authentication flows Ensuring proper documentation and resolution of all technical inquiries Collaborating with the Invicti sales team, resellers, and distributors with technical queries Taking on evolving duties and special projects that align with the shifting priorities of the Product Operations Department What You'll Need: 5+ years of experience in technical support, application support, or a similar role Strong understanding of HTTP, TCP/IP, networking fundamentals, and browser–server communication Hands-on experience troubleshooting applications running in Kubernetes environments Working knowledge of Docker and containerized application environments Hands-on experience troubleshooting web applications, APIs, and authentication mechanisms Familiarity with network tools such as Fiddler and Wireshark Familiarity with web security concepts such as XSS, SQL Injection, and modern attack surfaces Familiarity with CI/CD pipelines and Secure SDLC practices As we operate in a dynamic, fast-paced industry, this role evolves with the business. While core responsibilities are outlined above, duties may adapt over time to meet operational needs and support both team success and your professional growth "At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

ISCED Level: Bachelor or equivalent - Level (6)

Subjects:

Subject Level Grade

ENGINEERING

Competencies

Offer technical support to technical or advisory committees
Provide technical support for drafting of specifications
Provide departments and customers with technical support and advice (co-ordination, development...)
Intervene in architecture or engineering of networks: information technology networks
Analyse performance of IT system and propose measures to improve quality, security and productivity
Check and analyse operation of systems, networks, tools and peripheral equipment
Identify the nature and origin of incidents. Diagnose. Implement amending procedures
Install equipment (stations/network equipment/peripherals...). Integrate in production environment. Configure hard/software.
Plan the execution of assignment. Manage and operate IT systems
Supervise and monitor state of IT systems. Make back-ups and file data

Past Experience

Occupation

Experience(months)

COMPUTER ENGINEERING ASSISTANT (OPERATIONS)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €40,000-44,000 per year

Senior Technical Support Engineer

Job Description