Technical Support Engineer (Malta)

We are looking for a technically strong and service-minded Technical Support Engineer to join a growing SaaS company operating at the intersection of payments, data and technology.

You will be the technical point of contact for investigating and resolving technical, data and integration-related issues, working closely with clients, Operations, Product and Engineering.

The Role

Investigate and resolve technical, data and integration issues

Analyse logs, API requests/responses, transaction data and system behaviour

Troubleshoot payment data, PSP integrations, reporting and transaction-processing issues

Work with APIs, webhooks, JSON, databases and SaaS platforms

Use SQL to investigate data discrepancies and identify root causes

Reproduce issues and determine whether they relate to configuration, data, integrations or product defects

Resolve issues independently where possible and escalate complex bugs with clear technical documentation

Support clients and internal teams with technical investigations and provide clear updates

Identify recurring issues and help improve support processes, monitoring and documentation

Requirements

Experience in Technical Support, Application Support, Integration Support, Support Engineering or a similar technical role

Strong troubleshooting and analytical skills

Good understanding of REST APIs, HTTP, JSON and integrations

Experience working with logs and application errors

Basic/intermediate SQL and confidence working with structured data

Understanding of databases, data flows and SaaS environments

Excellent communication skills and a strong ownership mentality

Experience in Payments, FinTech or SaaS is highly desirable

Comfortable working in a fast-moving startup/scale-up environment

Nice to Have

Experience with BigQuery, Grafana, Datadog, Kibana, GCP/AWS, Postman, Swagger, Python or JavaScript, as well as payment platforms, PSPs or payment orchestration systems.

What’s Offered

Work at the intersection of Payments, Data and Technology

Exposure to complex payment integrations and transaction data

Close collaboration with Product, Engineering, Data and Operations

Opportunity to help shape the technical support function as the company grows

We act as a true HR Business Partner - providing tailored HR advisory while connecting the right talent with the right opportunities. Our focus is on delivering exceptional service and building long-term success for both businesses and candidates.

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