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RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:

Job Title: Sales and Ticketing Agent

Reports to: Sales Team Leader

Department: Commercial

Location: Nairobi

Job Purpose

To provide front-line sales, reservations, and ticketing services to customers and travel partners at RwandAir offices or airport counters. The Sales and Ticketing Agent is responsible for handling booking inquiries, issuing tickets, processing refunds, and promoting RwandAir's products. This role plays a key part in delivering excellent customer service and driving direct revenue generation.

How to Apply

An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae;
Copies of Notarized Degree/Diploma certificates
Relevant certificates;
Copies of academic papers;
A photocopy of the Passport/National ID;
Three referees

The deadline for submitting application documents (Only PDF Format) is November 18th 2026. Please apply via the link: https://erecruitment.rwandair.com/.

Sales & Ticketing Agent - Africa

Job Description