Location: Hybrid - Mrieħel, Malta (3 days per week in office) - Relocation Package to Malta on offer to European candidates. 9am - 5pm CET Monday to Friday

Reporting to Reactivation Team Lead

Your Impact

Reconnect with Customers: Proactively reach out to inactive customers by phone and other channels to encourage them to come back to the platform.

Deliver Exceptional Service: Handle customer enquiries, resolve issues quickly, and make sure every customer has a positive experience.

Build Relationships: Build and maintain strong relationships with customers, understand their preferences, and tailor offers and promotions to re-engage them.

Communicate with Impact and Charisma: Engage customers with compelling, confident messaging that makes returning feel like a clear win.

What Makes You a Fit

At least C1 Level skills in German, spoken and written.

Fluent English

Minimum of 1 year of experience in online entertainment or another customer-facing B2C environment, ideally as a Reactivation Agent, Customer Support Agent or in a similar role.

Excellent phone communication skills and the ability to engage customers effectively.

Strong initiative and autonomy in your work.

What's in it for you?

✨ Be with a team that builds the momentum that moves the industry.

A fast-paced environment driven by innovation, curiosity, and a shared love for technology. A people-first culture that rewards ambition, integrity, and genuine collaboration.

Base guaranteed salary + commission structure based on quantity & quality conversions.

Private health insurance, wellness allowance, and communication allowance.

Employee Assistance Programme for free, confidential support.

Healthy lunch on Wednesdays and a varied calendar of social events throughout the year.

Employee discounts in restaurants and businesses.

Extended second-parent leave policy.

Dog-friendly office.

Private parking space.

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Reactivation Agent - DACH

Job Description