1926 Collection is currently seeking passionate candidates who strive to deliver by providing an upscale guest experience.

The Hospitality team is the main information hub in our hotels. Throughout the day and night, the team extends extraordinary service to our guests, providing information about the hotel and its services, giving directions to places of interest and ensuring a smooth guest experience.

The selected candidate will be a self-confident, service-oriented and very well organised professional who portrays an image of efficiency. The selected individual will make every effort to meet guests’ needs, and will ensure that all comments, requests and complaints are actioned promptly.

Key responsibilities and tasks:

Welcoming guests in a warm and professional manner
Supporting guests and the operation by serving as the central information hub
Performing guest check-ins and check-outs
Processing payment types such as room charges, cash, checks, debit, or credit card.
Providing guests with directions and information regarding our hotel and local areas of interest.
Preparing daily reports from the PMS, identifying any special requests, and checking reports for accuracy.
Completing designated cashier and closing reports in the system.
Preparing and processing documents for the Accounts department.
Supporting with guest relations duties, including review handling, event hosting and complaint handling.

The potential candidate will ideally possess the following skills and qualities:

Proven work experience in a similar role
An excellent command of the English language
Proficiency in German, French and / or Italian will be considered an asset
Proficiency in Microsoft Office
Experience using the Opera system will be considered an asset
A professional attitude and appearance
Solid written and verbal communication skills
Relevant qualifications would be considered an asset
Excellent organisational skills
Excellent multitasking and time-management skills, with the ability to prioritise tasks
Positivity and a guest-centric approach
Team player
Flexibility to respond quickly and positively to a range of work situations
Approachable, welcoming, friendly, and enthusiastic
Patient and empathetic
Self-motivated and responsible
Flexible, punctual, organised and efficient
Availability to work flexible hours, on a shift basis

Hospitality Agent

Job Description