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Customer Contact Agent - French or Italian Speaking

Location: Malta | Be part of a reputable, growing organisation

Looking to start or grow your career in an international environment? Join a leading global assistance and insurance company where you'll make a real difference helping customers worldwide during critical moments.

We're expanding our team and looking for Customer Contact Agents who are passionate about helping people and delivering outstanding service.

Gain exposure to international clients and real-life assistance cases
Develop your career in customer service, insurance, and operations
Work in a dynamic, supportive, and multicultural team
Continuous training and growth opportunities

What You'll Do

Act as the first point of contact for customers abroad needing assistance
Handle calls, emails, and chats in a professional and empathetic manner
Open and manage cases within internal systems
Provide guidance on procedures and policy coverage
Collaborate with internal teams to ensure quick and effective resolutions

What We're Looking For

Strong customer-focused mindset
Excellent communication and problem-solving skills
Ability to work in a fast-paced, team-oriented environment
Good computer literacy

Language Requirements:

Fluent English (essential) and fluent in French or Italian

Customer Contact Agent - French or Italian Speaking

Job Description