We are working with a well known company in the insurance industry who are looking for a Senior Claims Executive to join their team.

What you'll be doing

Manage complex and high-value personal and commercial claims from notification through to settlement, ensuring fair and timely outcomes.
Assess coverage, policy conditions, and claim validity using strong knowledge of insurance principles and policy wordings.
Act as a senior escalation point for technical, legal, regulatory, fraud, and customer service matters.
Investigate complex claims, identify fraud or coverage concerns, and negotiate settlements within delegated authority.
Liaise with external specialists including lawyers, loss adjusters, medical experts, surveyors, and engineers.
Manage complaints, reserves, and claims costs while ensuring regulatory compliance, customer fairness, and effective cost control.
Provide technical guidance, coaching, and mentoring to claims handlers while supporting quality assurance and continuous process improvement.

Requirements

2 to 4 years' experience in insurance claims handling.
Proven experience handling complex, high-value, contentious, or sensitive claims.
Experience dealing with lawyers, loss adjusters, external experts, and other stakeholders.
Experience supporting or mentoring junior team members is considered an asset.
Excellent verbal and written communication skills in English and Maltese.

Education and Experience

Diploma in Insurance (Level 5) or equivalent professional insurance qualification.

Benefits

Health Insurance

About Us

Konnekt:

Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.

At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.

Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Senior Claims Executive

Job Description